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X-ORIGINAL-URL:https://silveragesolutions.co.uk/
X-WR-CALNAME:Silver Age Solutions
X-WR-CALDESC:Education Consultancy
X-WR-TIMEZONE:UTC
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DTSTART:20261020T033952
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DTSTART;TZID=UTC:20260518T093000
DTEND;TZID=UTC:20260522T160000
DTSTAMP:20260815T154434Z
CREATED:20260815
LAST-MODIFIED:20260815
PRIORITY:5
SEQUENCE:0
TRANSP:OPAQUE
SUMMARY:Advanced Service Excellence, Complaints Handling & Consumer Protection Administration
DESCRIPTION:Topic Introduction\nModern regulators must balance enforcement with service delivery. Consumer trust depends on efficient complaint handling and transparent protection mechanisms.\nLearning Outcome\nParticipants will implement service standards and complaint management systems aligned with international regulatory practice.\nLearning Objectives\n\nDesign service charters\nHandle high-volume complaints\nIntegrate consumer feedback into policy\nProtect vulnerable consumers\nImprove service quality metrics\n\nModules\n\nRegulatory Service Excellence Principles\nComplaint Intake & Classification Systems\nConsumer Rights & Protection Obligations\nCustomer Experience Metrics & KPIs\nVulnerable Customer Safeguards\nOmbudsman Coordination\nContinuous Service Improvement Framework\n\n
URL:https://silveragesolutions.co.uk/events/advanced-service-excellence-complaints-handling-consumer-protection-administration/
LOCATION:London, Doha, Istanbul, Brussels
ATTACH;FMTTYPE=image/png:https://silveragesolutions.co.uk/wp-content/uploads/2026/08/banner4.png
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